Call Center Support

Site(s) include multiple disciplines such as: Health Care, Transportation, Insurance, Banking, Information Technology, Credit Card processing centers, etc.

• Professional Modern, Local, and Secure Facilities

• Proficient, Easy, and Effective Call Center Set Up

• Central Location(s)

• Data Security, On-Site and Off-Site Technology Backing

• High Level Information Technology Team Assisting in Client Protection

• Lloyds of London Cyber Insurance, Client Cyber Security Defenses

• Liability Insurances Covering All Phases of Client Projects

Call Center Management

• Cost Containment

• Customized Call Center Management – More Than 25 Years’ Experience

• On-Site Manager – Day-to-Day Operational Excellence

• Customized Call Center Reports

• SLA Containment

• Metrics Performances Managed

• Professional HR Candidate Interviewing, Testing, Background, and Reference Checks

• Customer Service Candidate Testing and Evaluations

• Customized Customer Service Training

• Staff Management and Coaching, Meeting 99.9% Quality Goals